WRLD.vet Rounds · managed IT for veterinary practices
WRLD.vet Rounds is managed IT for veterinary practices. We watch every enrolled device around the clock, answer in the times we put in writing, and keep one chart, your hospital's technology record, so requests stop routing through your practice manager.
On rounds
Everything on this list came from inside veterinary hospitals we work with. It is what we check on rounds, and what your chart keeps track of.
What we watch, and what we do: We design coverage for the front desk first, watch every access point, and build in a backup internet path so a carrier outage doesn't close the register.
What we watch, and what we do: We give voice its own lane on the network and watch the switches and access points it depends on. If you want a phone system we support end to end, that's WRLD.Tel.
What we watch, and what we do: A helpdesk portal, a Help Button on every workstation, triage times in writing, and a three-step escalation path: the helpdesk, then a senior technician, then a managing partner. Nothing routes through you unless you want it to.
What we watch, and what we do: Individual logins for every person through Google Workspace or Microsoft 365, 1Password Business for the team, managed endpoint protection on every computer, and patching that runs without anyone remembering to do it.
What we watch, and what we do: Label printers are inside our printer support. We standardize on network-attached models we can reach remotely, document each one in your chart, and specify a spare.
What we watch, and what we do: Your chart holds the network facts (addresses, segments, ports), so we hand the vendor what they need the day they ask, and we keep their ticket open until the scanner is talking.
What we watch, and what we do: We keep the cutover notes, keep the old server reachable for the window you choose, help you test a large transaction before go-live, and stay on the vendor's ticket with you.
What we watch, and what we do: We settle it once: iPads through Apple Business Manager and Hexnode, set up before they leave the box, and a retirement schedule for the rest.
What we watch, and what we do: Backup and recovery, a battery backup on the standard, and a replacement date set in your quarterly check-up rather than by the server.
What we watch, and what we do: An iPad for every technician, scribe apps installed and updated through device management, and the printers you still need for controlled-substance logs and final documents kept on the standard.
The platform
The platform is the same for every hospital. The tier changes how fast we answer, how deep we go, and how often we sit down with you.
Compare the tiersTools · Syncro RMM · Huntress · 1Password Business · Hexnode · Apple Business Manager · UniFi · Google Workspace or Microsoft 365
Tiers
Pick a tier per hospital, or per department. Priced per enrolled device, per month, on a 12- or 36-month agreement.
Watched.
Watched and checked.
Recommended for groups and new builds
Watched, checked and planned.
An enrolled device is any computer, server, Mac or iPad we put our monitoring agent or device management on. We watch network gear under network monitoring and don't count it per device. Cameras, door controllers and desk handsets are scoped with your build or your phone system.
Get a per-device quoteTriage
Every ticket gets a priority the moment it lands, the way you triage a waiting room. These are the response times we put in writing.
| Priority | We respond within | What it looks like in a hospital |
|---|---|---|
| Critical | 30 min | The hospital can't treat, dispense or take payment: server, network or practice-management system down. |
| High | 1 hr | One station or one person is stopped, with no workaround. |
| Medium | 2 hr | Something is slow or broken, and there's a workaround. |
| Low | 24 hr | Questions, small requests, how-do-I. |
Essential puts Medium and Low in writing. Enhanced tightens response across every priority. Preferred carries the full guarantees, including Critical in 30 min and High in 1 hr. Your tier's exact times go in your agreement. Need something moved up? A priority boost is available on any ticket, for a fee.
Monitoring runs 24/7. Our guaranteed response times apply Monday to Friday, 9 to 6 Central. After-hours help is available at after-hours rates. If you run a 24/7 hospital, ask us about extended coverage.
These times are ours. When your imaging or practice-management vendor has to act, we open the ticket with them, hand them the documentation, and stay on it, but we can't sign for their clock.
Adds, moves and changes; work outside business hours (billed separately); devices below standard or out of warranty; software that isn't on your standard; buying hardware.
Onboarding
Onboarding is about three hours on site per location, and most of the rest is paperwork we do for you.
Before day one
You fill in what you know on the chart checklist. We go after the rest with your outgoing IT provider and rebuild access where they can't hand it over, so a poor handover is our job to sort out, not yours.
Day one on site, about three hours
We document every asset, meet the staff, teach the Help Button and the ticket flow, and leave printed quick cards and magnets at every station.
First 48 hours
Our monitoring agent goes on every device. We create individual logins and set up the team's 1Password vaults.
First week
We document your network, add label printers, imaging facts and practice-management details to the chart, and verify backups where they're included.
First quarter
Your first health check (Enhanced) or planning session (Preferred).
The chart checklist
Fill it in before day one and your first day is shorter. Passwords move into 1Password on site, never onto paper.
Get the chart checklistNew builds
We join at the drawing stage, supply and configure the network, cameras, access control, displays, phones and workstations, and tune it for 90 days after you open.
We put every drop, access point, camera, door and display on the drawings before the walls go up.
Weekly purchasing meetings. We buy to the standard, then configure and label everything before it ships.
Your low-voltage contractor pulls and terminates; we coordinate the schedule and inspect the work.
Rack, switches, Wi-Fi, cameras, access control, displays, phones, workstations and tablets, lit and tested before the first patient.
We live with the building for three months and adjust what the first weeks teach us.
Rounded from one emergency-hospital scope, with buzz-in access at the triage doors.
We scope and price the months before opening before the first purchasing meeting, so you plan the work before opening day instead of improvising it.
Hospital groups
Each hospital is its own entity with its own medical director and its own bill. We keep it that way, and give the parent one view over all of it.
Compliance
Veterinary practices aren't directly governed by HIPAA, and we don't claim HIPAA attestation for ourselves or for you. We build to HIPAA-aligned safeguards anyway, because your clients' records and payment details deserve them: an individual login for every person, a managed password vault, managed endpoint protection and patching on every computer, backups you can restore from, and a network segmented so the front desk, the imaging suite and the guest Wi-Fi don't share a lane. Your controlled-substance records are governed by rules we don't set. Our job is to keep the workstation and the printer that produce them on the standard and working.
Questions
A three-step escalation path (the helpdesk, then a senior technician, then a managing partner) instead of one phone number, a ticket trail for every request, response times in writing, and a Help Button on every workstation so nobody has to find you to find us.
We support everything it runs on: the computers, the network, the logins, the label printers, the server it's leaving. We document the version, the vendor contact and the cutover notes in your chart. We don't fix the vendor's software, but we open the ticket with them, hand them what they need, and stay on it with you.
The documentation gets better immediately: your chart holds the static addresses, segments and ports, and we send them the day the vendor asks. Their response time is theirs; we keep the ticket open and keep calling.
Yes. Label printers are inside our printer support. We standardize on network-attached models we can reach remotely, document each one, and specify a spare so a failure is an inconvenience, not a stoppage.
Monitoring, patching and security run 24/7. Our guaranteed response times apply Monday to Friday, 9 to 6 Central, and after-hours help is available at after-hours rates. Ask us about extended coverage.
At the blueprint. Every drop, access point, camera, door and display is cheaper on paper than in drywall. We run weekly purchasing meetings through construction and stay for 90 days after you open.
Each hospital gets its own bill, its own tier and its own ticket stream. The parent gets one read-only view across all three. We set up cross-site roles once.
Veterinary practices aren't directly governed by HIPAA, and we make no HIPAA attestation claims. We build to HIPAA-aligned safeguards, and your agreement spells out the safeguards we commit to.
Start here
Six fields. You get the chart checklist right away, and we reply within one business day with a time to talk.
Rather email or call? helpdesk@wrld.tech · Helpdesk 469.850.3968 · Main 469.299.9598
Download the chart checklist below, and one of us will reply within one business day. If it's urgent today, call the helpdesk at 469.850.3968.
Download the chart checklist